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Security & Privacy

Introduction:

Inis Cathaigh Retail Ltd trading as The Family Pharmacy is a private limited company registered at Mill Street Tullow Co. Carlow and is the data controller of any personal data you provide in the context of engaging our services.

The Family Pharmacy respects each individual’s right to personal privacy. We will collect and use information through our website only in the ways disclosed in this statement. This statement applies solely to information collected at The Family Pharmacy’s website (TheFamilyPharmacy.ie).

Information Collection:

The Family Pharmacy collects information through our website at several points. The information collected when a user signs up for a service or contacts us through a form can include a name, address, an email address and phone number.

We collect the following general data that is not personally identifiable information: We log your IP address, browser’s user agent, and referring address to help diagnose problems with our server, to administer our website and to identify unique users. Your IP address is also used to gather broad demographic information.

We may employ cookies. A cookie is a small text file that our Web server places on a user’s computer hard drive to be a unique identifier. Cookies enable Pharmacy Store Ireland to track usage patterns and deliver customized content to users. Our cookies do not have an expiration date. Our cookies do not collect personally identifiable information.

Information Usage:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Retention Period:

To comply with regulations set in place by the Pharmaceutical Society of Ireland, we retain copies of all orders for over-the-counter (OTC) medicines for a period of no less than 2 years.

Problem Resolution:

If you have any questions about this privacy statement, or the security practices of this website, you can contact us at info@thefamilypharmacy.ie

Data Storage and Security:

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

See also links to our data processors privacy policies.

Vend HQ (our ecommerce platform) https://www.vendhq.com/pos-security

Stripe (our secure payment provider) https://stripe.com/ie/privacy

Paypal (our secure payment provider) https://www.paypal.com/en/webapps/mpp/ua/privacy-full