Shipping & Returns Policy
Please note that The Family Pharmacy is registered with the Pharmaceutical Society of Ireland for the supply of Medicine over the Internet. You will be asked relevant questions when you are purchasing certain medicinal products as you would in our pharmacy. We provide a live chat facility between 9am and 6pm Monday to Friday, and 9.30-1.30pm on Saturdays and an email service outside of hours. We also supervise the sale of these medicines prior to shipment so you may get further questions by email in advance of shipping if we have any queries about your purchase.
Order Delivery Information:
NOTE: As An Post have increased their parcel delivery from €4.50 to €8 since April 2017 we have had to increase our delivery charge. However as we feel this is a lot for the customer to bear we have decided to only increase our delivery charge to €6.50. In addition we have had to increase our free delivery value from €30 to €35.
We are constantly looking for the best method to get our product to you in the quickest time and best value so as soon as we get a better solution we will adjust the price.
All orders over €35 will be sent FREE with An Post Parcel delivery. For any order under €35 the customer will be charged €6.50.
Once an order is confirmed by 3pm each day we will have it ready for collection for 4pm and An Post guarantee next business day delivery throughout Ireland. If you order on a Friday at 2:30pm for example you will get the parcel on Monday. Please note if you order over the weekend we will ship on Monday which will be with you on Tuesday. For bank holidays we will ship the items ordered over the weekend on Tuesday which will be delivered to you on the Wednesday.
The Family Pharmacy currently sell to the E.U. only due to the nature of our products. We are registered with the Pharmaceutical Society of Ireland for the sale of Medicines in the Republic of Ireland.
We do ship non-medicinal items abroad, however we cannot ship liquids, creams, pastes or gels due to security issues.
- Cost to mainland UK for shipping is € 9.50
- Cost to anywhere outside the UK and Ireland is € 25.00
If you have any queries on shipping costs please email email@example.com
The Family Pharmacy Returns Policy:
At TheFamilyPharmacy.ie we are committed to achieve the highest standards in customer service and product quality. If however you are unhappy with your purchase we will accept returns within 14 days from the order. Please email firstname.lastname@example.org or phone +353 599152200 and we will help you in every way possible. If we have already dispatched the product, it needs to be returned to us at the address below before a refund can be applied. Once we receive goods in original packaging and condition we will process refund.
Return Address: The Family Pharmacy Mill Street, Tullow, Co. Carlow
PLEASE NOTE: You can arrange for your order to be delivered to alternative addresses including your place of work, or to a member of your family.